// PRIVACY_POLICY

Tekkno Wire is a UK-based company providing IT infrastructure services. This privacy policy explains how we collect, use and protect your personal data when you use our website or engage our services.

Our website address is: tekknowire.com. For any privacy-related queries, contact us at: privacy@tekknowire.com.

We may collect the following personal data:

- Contact information (name, email address, telephone number) when you submit an enquiry through our contact form or engage our services. - Usage data (IP address, browser type, pages visited, time on site) collected automatically through cookies and analytics tools. - Account data if you register for our Client Portal, including your name, email address and any files we share with you. - Communications data — records of emails, messages and other correspondence between you and Tekkno Wire.

We use your personal data to:

- Respond to enquiries and provide quotations for services. - Deliver contracted services and communicate about ongoing projects. - Provide access to the Client Portal and deliver your project files. - Send service updates and, where you have opted in, marketing communications. - Improve our website and services through analytics. - Comply with legal obligations.

We do not sell, rent or share your personal data with third parties for their own marketing purposes.

We process your personal data on the following legal bases under UK GDPR:

- Contract: where processing is necessary to perform a contract with you or take steps at your request before entering into a contract. - Legitimate interests: for website analytics and improving our services, where our interests are not overridden by your rights. - Consent: for marketing communications, where you have given explicit consent. - Legal obligation: where we are required by law to process data.

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is retained for 2 years. Client project data is retained for 7 years in line with our contractual and accounting obligations. You may request deletion of your data at any time, subject to our legal obligations.

Our website uses cookies to improve your experience. These include:

- Essential cookies: required for the website to function correctly. - Analytics cookies: used to understand how visitors interact with our website (e.g. Google Analytics). These are only set with your consent.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Under UK GDPR, you have the right to:

- Access the personal data we hold about you. - Rectify inaccurate personal data. - Request erasure of your personal data. - Restrict or object to processing of your personal data. - Data portability — receive your data in a structured, machine-readable format. - Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@tekknowire.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use a limited number of trusted third-party services to operate our website and business, including cloud hosting, analytics and payment processing. These providers are contractually bound to process data only on our instructions and in compliance with UK GDPR. A full list of sub-processors is available on request.

We may update this privacy policy from time to time. The most current version will always be published on this page with the effective date noted below. We encourage you to review this policy periodically.

Last updated: April 2026.